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In Light of COVID, Autodesk Extends Multi-User Retirement and Accelerates Introduction of Flexible Solutions for Occasional Users

Autodesk Extends 2:1 Multi-User Trade-In Eligibility to Future Renewals

Updated February 25, 2021

We are turning a corner on the pandemic, and many of our customers are more prepared to transition to named user. As a follow up to the extended timeline we announced in November, we are making changes to provide customers more flexibility to successfully make the transition. Starting February 25, 2021, we will provide customers the option to take advantage of the multi-user trade-in offer at their first and all future renewals between August 7, 2020 and until August 7, 2023. 

Watch the video below from Jeff Kinder, Autodesk’s Chief Digital Officer, to learn more. 

Multi-User Retirement and Flexible Solutions

As companies around the world continue to face challenges associated with coronavirus (COVID-19), we’ve witnessed the impact it’s having on our customers and the industries we serve firsthand.

In March, we moved the retirement of multi-user subscription renewals to August 7, 2021, and delayed the launch of the multi-user trade-in offer to August 7, 2020. We did not want to introduce change when business-as-usual was hard enough.

Fast forward to today, and a majority of eligible customers have taken advantage of the trade-in offer. The benefits of a cloud-based license have proven especially valuable during the pandemic. The shift to named users has made it easier for customers to work remotely, optimize costs based on usage data, and improve collaboration.

That said, we are still in the throes of the pandemic, and some customers have told us change remains difficult. To support those customers, and anyone else who needs more time, we are extending multi-user subscription renewals by another year to August 7, 2022.

In addition, starting February 25, 2021*, we will also provide customers the option to take advantage of the multi-user trade-in offer at their first and all future renewals between August 7, 2020 and August 7, 2023.

Our hope is the added time will help some customers, including governments and education institutions, manage through the next stage of coronavirus. We know many customers with multi-user subscriptions are governments and we want to ensure they have continued access to solutions that meet their unique needs.

Meanwhile, in our ongoing drive to provide customers with flexible purchasing options that align value with usage, we are accelerating efforts to introduce a cloud-based license solution for occasional users. Some customers have shared that they have users who only require access to products a few days per month. We’ve listened and have been offering early access to flexible license models over the past year.  We are building off the success of those pilots, and plan to introduce a flexible solution for occasional users in the second half of 2021.

We understand that change is challenging during a pandemic, especially with no clear end in sight. While many customers have been quick to trade in their multi-user subscriptions for the benefits of named users on cloud-based licensing, some would appreciate more time. In extending the multi-user retirement, as well as bringing to market new solutions for occasional use, we are committed to working with you and responding to your needs.

If you have questions on the current trade-in offer, the extended multi-user timeline, or thoughts on what you’d like to see in our new solution for occasional use – we want to hear from you. Please reach out to us directly or through the Subscription Changes forum.

*Updated on February 25, 2021 with new information on multi-use trade-in offer eligibility.