{"id":7616,"date":"2022-06-07T17:00:29","date_gmt":"2022-06-07T21:00:29","guid":{"rendered":"https:\/\/adsknews.autodesk.com\/?post_type=views&p=7616"},"modified":"2023-02-06T16:44:24","modified_gmt":"2023-02-06T21:44:24","slug":"customer-feedback-in-practice","status":"publish","type":"views","link":"https:\/\/adsknews.autodesk.com\/en\/views\/customer-feedback-in-practice\/","title":{"rendered":"Putting customer feedback into practice"},"content":{"rendered":"

It\u2019s one of the best parts of the job. So often, I have the opportunity to hear from customers and partners all over the world and learn first-hand about the amazing things they do with our technology. Sometimes the stories are as fundamental as helping a construction firm complete a complex school reconstruction project<\/a>. Other times, it\u2019s as impactful and unique as using 3D printing to protect a threatened species of tortoise<\/a>. Then there are the \u2018once in a career\u2019 projects, like helping to restore one of the world’s most iconic buildings<\/a>.

\"3d

Biologists are using fake 3D-printed shells to discourage raven attacks on live desert tortoises. Image courtesy of Hardshell Labs.<\/p><\/div> It’s incredibly gratifying to hear about the impact we\u2019re making with customers\u2014both on their business and on our world. Though the truth is, when we hear from customers it isn\u2019t always about the success stories. Customers aren\u2019t shy about giving us tough, direct feedback too. They want to better understand our vision. They want to see a roadmap for the solutions they\u2019ve built their business on. Customers are asking for clarity and flexibility in how they buy from Autodesk\u2014and a better understanding of the value they\u2019re getting in return for their purchase. It\u2019s the kind of feedback we\u2019ve heard and taken to heart in the past<\/a>. So I wanted to take the opportunity to shed some light on some recent investments we\u2019ve made to our product portfolio which are a direct result of customer feedback, and also call attention to some resources available to customers aimed at providing more clarity and insight on their purchase options. <\/p>\n

We\u2019re listening, investing & innovating in AEC\u00a0<\/strong><\/h3>\n

\"Rendering One of our most passionate customer groups is Architecture, Engineering & Construction professionals. We\u2019re committed to delivering solutions for the AEC industry that provide connected workflows across every phase of the project lifecycle\u2014plan, design, build, and operate\u2014and meeting our customers\u2019 changing needs. Across our AEC portfolio, we\u2019ve made enhancements that deliver better productivity and efficiency, powerful automations, and more openness. Many of these enhancements were inspired by customer requests and feedback. A few recent examples: <\/p>\n

Better productivity and efficiency with Revit and Civil 3D: <\/strong>We\u2019ve included more than 100 customer requests from\u202facross the last two major releases. The latest release of Revit<\/a>\u2014like its predecessor\u2014delivers documentation workflows, providing productivity, efficiency, and interoperability enhancements that can help individuals and project teams produce better design deliverables, faster, and with less re-work and repetition. You can follow the Revit Public Roadmap here<\/a>.<\/p>\n

For Civil 3D, product performance is the #1 requested enhancement in our customer satisfaction surveys. So with the Civil 3D 2023 release<\/a>, we responded to those requests by delivering improvements in areas such as corridor section views and sample line editing, and greater efficiency with Event Viewer and Viewport performance. These capabilities, and more, were sourced from over 50 user submissions in Civil 3D Ideas<\/a>.<\/p>\n

Powerful automations in AutoCAD:\u00a0 <\/strong>AutoCAD 2023<\/a> was designed with our customers and the changing nature of their work in mind. New Markup Import and Markup Assist features automatically import feedback into your drawings, reducing the risk of errors and saving time. With My Insights, you can learn about new features or workflows, curated specifically for you based on the way you use AutoCAD. See what else is new in AutoCAD 2023<\/a> here<\/u>.<\/p>\n

More openness for all: <\/strong>Better multi-tool integrations facilitate collaboration, help reduce project complexities, and shorten design times. We\u2019re seeing success in this area with improved Revit to FormIt Pro interoperability that smooths and accelerates the transition from form-making to documentation, while new integrations with InfraWorks enhance civil structure workflows.<\/p>\n

You asked for more openness with industry standards, too. We joined the Open Design Alliance which enables us to have better IFC file exports overall and we\u2019re proud to be the first BIM platform to certify IFC files for export for architecture, structures, and MEP. Additionally, we expanded support for industry standards and regional requirements like ISO 19650 compatible workflows and the ability to host data on our European data center.<\/p>\n

As we look ahead in AEC, supporting design teams continues to be a core investment with more capabilities for modeling, documentation, and analysis. We\u2019re excited for what the future holds in AEC. <\/p>\n

Providing clarity & flexibility in how customers buy<\/strong><\/h3>\n

We understand that transitioning to different license models over the past few years has been challenging. Customers do not want to spend time figuring out how to buy and manage software subscriptions when they could be spending it on more value-added tasks. While this transformation took longer than expected, we\u2019ve been able to deliver more flexible buying options and time-saving administrative tools for customers. <\/p>\n

Named User Trade-in ROI Estimator:<\/strong> More and more customers are seeing the benefits of named user<\/a> for their business, especially considering how COVID made remote work the norm. If you haven\u2019t made the transition yet, see how much you could save in time and money with our trade-in ROI estimator<\/a>. If you\u2019re concerned about the administrative overhead that may come with managing named users, read tips in our blog<\/a> from a customer who made the move and check out our roadmap for tech managers.<\/a><\/p>\n

Autodesk Flex Estimator:<\/strong> We also have a new, cost-effective option for occasional users with Autodesk Flex<\/a>. Since launching in September 2021, we\u2019ve seen many customers add Flex to their subscription mix to support infrequent users or specialized products. Try our Flex token estimator<\/a> to see if Flex would be a fit for your business based on your usage patterns.<\/p>\n

Perpetual vs. Subscription Total Cost of Ownership analysis:<\/strong> We sometimes hear how perpetual licenses are less expensive than subscriptions in the long term. For the more than 2 million customers who have taken advantage of our maintenance and multi-user trade-in offers, their subscription price is protected to 2028<\/a>. For those of you who haven\u2019t yet subscribed, we have an updated Total Cost of Ownership analysis<\/a>\u2014providing a sample perpetual vs. subscription cost breakdown.<\/p>\n

Moving forward together<\/strong><\/h3>\n

Connecting with our customers to better understand their needs, listening to their suggestions, and taking in their feedback\u2014both positive and constructive\u2014is a critical part of how Autodesk plots the path forward. The best way for customers to stay engaged with and provide input into product development is via Autodesk\u2019s Product Research Community<\/a> (sign up is required). By signing up for this community, members can provide feedback on existing capabilities, new concepts, and future-looking projects. We\u2019re grateful for the customers who push us to adapt and inspire us to invest in the areas that will move our industries forward. Let\u2019s continue to reimagine what\u2019s possible, together.<\/p>\n","protected":false},"excerpt":{"rendered":"

Learn about customer-driven investments in our products and get clarity on your purchase options<\/p>\n","protected":false},"author":60,"featured_media":7617,"comment_status":"closed","ping_status":"closed","template":"","categories":[3,4,374,6,5,29],"adsk_tags":[415,405,412,411,404,434,441,437],"class_list":["post-7616","views","type-views","status-publish","has-post-thumbnail","hentry","categories-aec-bim","categories-architecture","categories-business","categories-construction","categories-engineering","categories-our_company","adsk_tags-automation","adsk_tags-cloud","adsk_tags-collaboration","adsk_tags-connected-construction","adsk_tags-digital-transformation","adsk_tags-open-source","adsk_tags-subscription","adsk_tags-sustainable-construction"],"acf":[],"yoast_head":"\nPutting customer feedback into practice | Autodesk News<\/title>\n<meta name=\"description\" content=\"Learn about recent investments in our product portfolio that were based on customer feedback, and get clarity on 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