{"id":6568,"date":"2020-11-13T15:06:17","date_gmt":"2020-11-13T20:06:17","guid":{"rendered":"https:\/\/adsknews.autodesk.com\/?post_type=views&#038;p=6568"},"modified":"2021-03-22T11:51:03","modified_gmt":"2021-03-22T15:51:03","slug":"updates-revit-global-listening-tour","status":"publish","type":"views","link":"https:\/\/adsknews.autodesk.com\/en\/views\/updates-revit-global-listening-tour\/","title":{"rendered":"Updates from Our Revit Global Listening Tour"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6571\" src=\"https:\/\/adsknews.autodesk.com\/app\/uploads\/2020\/11\/Building-Revit-LT-02-1_3x2.jpg\" alt=\"\" width=\"2000\" height=\"1333\" srcset=\"https:\/\/adsknews.autodesk.com\/app\/uploads\/2020\/11\/Building-Revit-LT-02-1_3x2.jpg 2000w, https:\/\/adsknews.autodesk.com\/app\/uploads\/2020\/11\/Building-Revit-LT-02-1_3x2-300x200.jpg 300w, https:\/\/adsknews.autodesk.com\/app\/uploads\/2020\/11\/Building-Revit-LT-02-1_3x2-1024x682.jpg 1024w, https:\/\/adsknews.autodesk.com\/app\/uploads\/2020\/11\/Building-Revit-LT-02-1_3x2-1536x1024.jpg 1536w, https:\/\/adsknews.autodesk.com\/app\/uploads\/2020\/11\/Building-Revit-LT-02-1_3x2-700x467.jpg 700w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/> Back in July, after we received some <a href=\"https:\/\/adsknews.autodesk.com\/views\/reply-to-open-letter-on-revit\">direct and constructive criticism<\/a> from customers in the architecture community about the pace of development of Revit, we pledged to take action. It was clear that \u2013 in addition to being more transparent and communicative about our roadmap for Revit specifically, and our vision for the AEC industry more broadly \u2013 we needed to do a <a href=\"https:\/\/adsknews.autodesk.com\/views\/evolving-our-approach-to-revit-customer-engagement\">better job of listening to customers<\/a>: understanding their needs, ideas and expectations for performance, capability and value in Revit. One of the first ways we responded was to conduct a listening tour with customers around the world. Over the last several months we\u2019ve held more than a dozen listening sessions with close to 150 customer groups and industry associations across North &amp; South America, Europe, and Asia-Pacific. We\u2019ve heard from firms of all sizes and conducted (and continue to conduct) numerous workshops, technical sessions, and roadmap reviews to take in feedback and shed more light on how we\u2019re innovating. Here are a few of the common themes from those discussions with customers: <\/p>\n<ul>\n<li><strong>Customer engagement &amp; insight<\/strong>: Customers simply want more transparency and dialogue with Autodesk on what\u2019s on the Revit roadmap, and what the future holds for our AEC solutions.<\/li>\n<li><strong>Performance, functionality &amp; interoperability<\/strong>: Customers highlighted how certain Revit performance issues are causing work delays, how installation and administration can be frustrating, and how better interoperability \u2013 among Autodesk products and in concert with 3<sup>rd<\/sup> party solutions and industry standards \u2013 has become increasingly critical.<\/li>\n<li><strong>Subscriptions, licensing &amp; value<\/strong>: Customers are frustrated by multiple license model changes and the price-to-value they believe they\u2019re getting. They also want more flexibility to meet their needs for occasional and on-demand usage. Many also need access to older software versions in order to complete multi-year long projects.<\/li>\n<\/ul>\n<p> It\u2019s a lot to consider. And it\u2019s just a portion of what we\u2019re hearing as we talk with customers. As we\u2019re continuing to listen, we\u2019re acting too, and wanted to share a few of the recent milestones we\u2019ve reached and announcements we\u2019ve made. <strong>Customer engagement &amp; insight<\/strong> Our global listening tour has been a tremendously valuable way to gather input an engage directly with customers. But there are several other ways our customers can stay informed and have their voices heard. Autodesk University starts November 17<sup>th<\/sup>, just a few days away, and I hope you\u2019ll <a href=\"https:\/\/www.autodesk.com\/autodesk-university\/conference\/overview\">register<\/a> and join me there. It\u2019s 100% virtual, free, and open to everyone. In addition to live keynotes, and a live Answer Bar, there are other ways to engage in real-time with our product teams. <\/p>\n<ul>\n<li><a href=\"https:\/\/www.autodesk.com\/autodesk-university\/conference\/schedule?__scheduleFilter=%7B%22locale%22%3A%22en_US%22%2C%22term%22%3A%22%5C%22revit+product+roadmap+update%5C%22%22%7D\">Join the live-stream Revit Product Roadmap Update<\/a>. Look out for a special question and answer session, where Revit product managers will review updates to the recently <a href=\"https:\/\/blogs.autodesk.com\/revit\/2020\/11\/10\/revit-public-roadmap-update-november-2020\/\">updated Revit product roadmap<\/a> and take questions from viewers.<\/li>\n<li>Visit the <a href=\"https:\/\/www.autodesk.com\/autodesk-university\/blog\/Ideas-and-Answers-Connecting-Autodesk-AU-2020-2020\">AU Idea Exchange<\/a>, a one stop-shop to engage and participate in product research opportunities during AU. You will partner directly with designers, product managers, and engineers to get an early look at what is coming across Autodesk products and give feedback directly to the teams building our products.<\/li>\n<\/ul>\n<p> Beyond AU, the best way to collaborate with our development teams and influence future direction, usability, and desirability of all Autodesk products is to join <a href=\"https:\/\/autode.sk\/2Iz6shH\">Autodesk&#8217;s Product Research Community<\/a>. We have made significant progress since my <a href=\"https:\/\/adsknews.autodesk.com\/views\/evolving-our-approach-to-revit-customer-engagement\">last blog post<\/a> at broadening our reach and putting structures in place to ensure effective ongoing customer engagement. The Inside the Factory video sessions continue and there are <a href=\"https:\/\/blogs.autodesk.com\/revit\/2020\/10\/14\/inside-the-factory-sessions\/\">6 more videos<\/a> available on the Revit Blog. These videos allow you to hear directly from the product team on topics ranging from how we engage customers in the development process, to automation, to our larger Building &amp; Infrastructure Design Vision. I am also happy to introduce the new \u201c<a href=\"https:\/\/www.autodesk.com\/campaigns\/revit-is-for-everyone\">Revit is for Everyone<\/a>\u201d home page. This comprehensive destination allows you to launch all things Revit including: Inside the Factory Sessions, the Revit Preview Release Program, Autodesk\u2019s Product Research Community, and more.\u00a0 As we head into AU, the home page will highlight stories where customer feedback has resulted in significant product impact and improvement. Following AU, the featured content will shift towards showcasing what\u2019s coming in the next release of Revit. We know it can be hard to know how to engage, so <a href=\"https:\/\/www.autodesk.com\/campaigns\/revit-is-for-everyone\">bookmark this home page<\/a> and visit it often. <strong>Performance, functionality &amp; interoperability<\/strong> Another area where we\u2019ve announced recent progress involves our products meeting international data exchange standards. In September, Autodesk <a href=\"https:\/\/adsknews.autodesk.com\/news\/open-design-alliance-membership\">joined the\u00a0Open Design Alliance<\/a>\u00a0(ODA), a nonprofit technology consortium specializing in providing support and access to design file formats. With Autodesk\u2019s membership in the ODA, we\u2019re accelerating our support for IFC, an open file format increasingly used by our AEC customers. And this week Revit <a href=\"https:\/\/blogs.autodesk.com\/revit\/2020\/11\/10\/revit-first-bim-platform-with-dual-ifc4-certification\/\">achieved a major milestone for IFC4<\/a>, becoming the first BIM platform to certify export for both\u00a0architecture\u00a0and structure, improving access to reference data for collaboration across\u00a0platforms\u00a0and products. We also <a href=\"https:\/\/www.buildingsmart.org\/buildingsmart-international-autodesk-joins-strategic-advisory-council\/\">recently joined buildingSMART\u2019s Strategic Advisory Council<\/a>\u00a0to further our commitment to open data standards. We\u2019ll be working with the other members on the council to develop solutions and standards on digital ways of working for the built asset industry. And as one of the <a href=\"https:\/\/www.digitaltwinconsortium.org\/press-room\/10-06-20.htm\">founding members of the Digital Twin Consortium<\/a>, we\u2019ll be working with other members to improve interoperability, as well as creating common standards and practices for digital twins. <strong>Subscriptions, licensing &amp; value<\/strong> In March, we moved the retirement of multi-user subscription renewals to August 7, 2021 and delayed the launch of the multi-user trade-in offer to August 7, 2020. We did not want to introduce change when business-as-usual was hard enough with COVID-19. While many customers have taken advantage of the trade-in offer and begun to capitalize on the benefits of cloud-based licenses \u2013 including the ability to work remotely, optimized costs based on usage data, and improved collaboration \u2013 we\u2019ve also heard from customers that change remains difficult during the pandemic. So to support those customers we <a href=\"https:\/\/adsknews.autodesk.com\/news\/autodesk-extends-multi-user-retirement\">recently extended multi-user subscription renewals by another year<\/a> to August 7, 2022. We are also\u00a0accelerating our efforts to introduce a cloud-based license solution for occasional users with plans to introduce a flexible solution for occasional users in the second half of 2021. What will this mean for customers?\u00a0 The ability to assign access to occasional users who only pay for what they use, increased access to a broader portfolio of tools for different stages of the design process, and an easier way to add new users quickly as project demands require. Finally, starting this month,<strong>\u00a0<\/strong>we are\u00a0expanding version access for all customers (on subscription and maintenance plans) for <a href=\"https:\/\/customersuccess.autodesk.com\/articles\/expanding-previous-version-access-to-5-versions-back-for-all-customers\">the latest\u00a0release\u00a0and\u00a0up to five\u00a0versions\u00a0back<\/a>. By expanding version access, we\u2019re making it easier for teams to collaborate on the same software version throughout a project lifecycle. We\u2019re pleased with the milestones we\u2019ve reached over the last few months, grateful to our customers for their engagement, and remain excited for <a href=\"https:\/\/www.autodesk.com\/campaigns\/revit-is-for-everyone\">the future of Revit<\/a> and the AEC industry overall. The work continues. And we hope our customers will <a href=\"https:\/\/autode.sk\/2Iz6shH\">continue to engage<\/a> on shaping this future together with us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Common themes emerge from more than a dozen listening sessions with close to 150 customer groups<\/p>\n","protected":false},"author":60,"featured_media":6571,"comment_status":"closed","ping_status":"closed","template":"","categories":[3,4],"adsk_tags":[],"class_list":["post-6568","views","type-views","status-publish","has-post-thumbnail","hentry","categories-aec-bim","categories-architecture"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Updates from Our Revit Global Listening Tour | Autodesk News<\/title>\n<meta name=\"description\" content=\"We want to provide an update from our Revit global listening tour and how we&#039;re working with our customers to 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