{"id":5095,"date":"2019-05-06T12:00:04","date_gmt":"2019-05-06T16:00:04","guid":{"rendered":"https:\/\/adsknews.autodesk.com\/?post_type=picks&p=5095"},"modified":"2019-08-27T09:50:49","modified_gmt":"2019-08-27T13:50:49","slug":"cio-prakash-kota-digital-for-employees","status":"publish","type":"views","link":"https:\/\/adsknews.autodesk.com\/en\/views\/cio-prakash-kota-digital-for-employees\/","title":{"rendered":"CIO Prakash Kota Champions Digital Transformation for Employees"},"content":{"rendered":"

Autodesk is poised to help people take advantage of the greatest design opportunity that has ever existed \u2013 designing and making everything from products to transportation to buildings for a global middle class that is growing by 400,000 people per day. Millions of customers around the world depend on Autodesk products for their business livelihood. To meet customer needs for constant, rapid innovation, along with improved productivity, digital transformation is required. Customers have increasingly high expectations and our technology infrastructure must be set-up for the task including a highly available, resilient environment. Autodesk customers expect anytime, anywhere access to the products and insights they need to run their businesses. Autodesk employees, our internal customers, need the same. \"\"Our CIO, Prakash Kota, believes that digital transformation will improve both the customer experience and the day-to-day lives of our employees. Delivering a consumer-like digital employee experience moves our business forward, and helps us attract, engage, and retain top talent. \u201cIt is important to make our employees highly productive, so that they can serve our customers better,\u201d said Prakash. \u201cPart of Autodesk\u2019s transformation is moving from a product focus to a customer focus, including both external and internal customers,\u201d said Jeff Kinder, chief digital officer at Autodesk. \u201cWe help automate the design process for our customers, and our CIO and his team automate technology for our employees much in the same way.\u201d <\/p>\n

Join the Autodesk team. Check out our Careers page<\/a>.<\/p><\/blockquote>\n

Automating the Work Experience<\/strong><\/h4>\n

Since becoming CIO at Autodesk last year, Prakash has worked to scale the company\u2019s IT infrastructure and operations. He has also introduced modern automation techniques such as artificial intelligence, machine learning, and robotic process automation. \"\"Prakash\u2019s team reduces complexity for our employees, increases productivity and improves corporate culture. Autodesk doesn\u2019t just invest in technologies. Rather than the same old engineering and operations focus, Autodesk IT is transforming, and embracing a value-mindset to enhance the employee experience at every touch point. As an example, Prakash\u2019s digital transformation strategy introduced frictionless, mobile self-service tools for employees. \"\" \u201cThe idea is a seamless, fully automated experience,\u201d explained Prakash. \u201cEmployees don\u2019t relate to a ticketing process anymore; they expect immediate results. They want intuitive interactions that don\u2019t require instruction manuals. They get what they need, and get back to work.\u201d <\/p>\n

\u201cEmployees don\u2019t relate to a ticketing process anymore; they expect immediate results.<\/p><\/blockquote>\n

  To achieve this, Autodesk IT built a productivity portal, Help Hub, for employees. Help Hub is part of the approach to digitize and modernize Autodesk\u2019s workforce. \u201cThe portal lets employees learn about and use any enterprise IT service,\u201d said Prakash. \u201cAutomating interactions and putting workers at the center of process simplifies how things get done.\u201d Over the past year, the portal has provided digitized, self-service IT to Autodesk\u2019s workforce of 9,000+. Another self-service tool is an artificial intelligence-based bot that helps employees quickly remedy \"\"issues with a median resolution time of less than one minute. Named HelpBot, the tool uses AI to continuously learn from the workforce and improve its service. Prakash\u2019s critical objective? Build on Autodesk\u2019s reputation as an industry leader and help drive its internal transformation into a digital innovator and customer-centric company. Serving and maintaining the trust of our customers is paramount. \u201cWe will continue to look to provide value first, and a simplified experience for employees and customers that is available anytime, anywhere,\u201d said Prakash.<\/p>\n","protected":false},"excerpt":{"rendered":"

Prakash and team have automated IT processes to keep our employees happy and productive.<\/p>\n","protected":false},"author":19,"featured_media":5098,"comment_status":"closed","ping_status":"closed","template":"","categories":[29,295],"adsk_tags":[],"class_list":["post-5095","views","type-views","status-publish","has-post-thumbnail","hentry","categories-our_company","categories-people_and_culture"],"acf":[],"yoast_head":"\nCIO Prakash Kota Champions Digital Transformation for Employees | Autodesk News<\/title>\n<meta name=\"description\" content=\"Prakash and team have automated IT processes to keep our employees happy and productive.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adsknews.autodesk.com\/en-gb\/views\/cio-prakash-kota-digital-for-employees\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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